User-orientation in Service DevelopmentLaajuus (5 op)
Opintojakson tunnus: 2051186
Opintojakson perustiedot
- Laajuus
- 5 op
- Opetuskieli
- englanti
- Vastuuhenkilö
- Ulla Seppälä-Kaven
Osaamistavoitteet
* deepens hers/his insight in service design methods and processes from customers/users point of view
* is able to gain, analyse and utilise customer/user information in service design
* is capable of creative problem solving in complex service design processes
* is able to start and perform customer-focused and cost-effective service design development projects
Sisältö
Content:
- different methods for understanding the customers needs, experience and behaviour