Sustainable Quality Management (5 op)

Arviointiasteikko

H-5

Sisällön jaksotus

quality management and quality processes
- main quality standards
- EFQM
- sustainability
- soft skills
- customer-centric approach
- strategy basics
After completing the course, the student is able to
- define the evolution of quality management and its link to company strategy
- define and apply quality principles and a customer-centric approach
- apply main quality standards in her/his own business area
- understand the legal aspects of quality management in his/her field
- recognize future trends (e.g., sustainability) and implement them into the Quality Management/Leadership System
- facilitate quality training
- apply quality management to facilitate a positive company culture and teamwork

Tavoitteet

After completing the course, the student is able to
- define the evolution of quality management and its link to company strategy
- define and apply quality principles and a customer-centric approach
- apply main quality standards in her/his own business area
- understand the legal aspects of quality management in his/her field
- recognize future trends (e.g., sustainability) and implement them into the Quality Management/Leadership System
- facilitate quality training
- apply quality management to facilitate a positive company culture and teamwork

Sisältö

- quality management and quality processes
- main quality standards
- EFQM
- sustainability
- soft skills
- customer-centric approach
- strategy basics

Oppimateriaalit

Material is provided in ItsLearning platform.

e-book:
Scott A, Laman, The Certified Quality Engineer Handbook. ASQ Quality Press Milwaukee, Wisconsin 2022

ISO standards (Finna SFS online)

Opetusmenetelmät

-On-line videos and lectures
-Independent exercises, quizzes
-Group assignments
-Individual assignments

Tenttien ajankohdat ja uusintamahdollisuudet

Grading is based on assignments.

Kansainvälisyys

-Team-based learning in student groups and presentations (substance and communication skills)
-Individual assignments
-Independent working and information retrieval from reference material
-Visitors´lectures (real cases and examples from industry)

Toteutuksen valinnaiset suoritustavat

None.

Opiskelijan ajankäyttö ja kuormitus

Contact days and lectures: 16 hours = 4 x 4 hours (Online working)
There are four contact days:

Fri 7.2. online 8.00-12.00
Fri 7.3. online 8.00-12.00
Fri 11.4. online 8.00-12.00
Fri 9.5 online 8.00-12.00

Independent working (individually and in groups): approx. 119 h

Lisätiedot

ItsLearning