Study Guide

Objective

• you understand the principles, terminology and process of service design
• you know how to use service design tools in different phases of the process
• you are able to design, develop and innovate services with the help of service design
• you know how to collect information about clients’ needs and analyse client insight in service design
• you understand the principles of user- and client-based development
• you know how to use visualisation in the service design process

Content

• the principles, methods and tools of service design
• visualisation of information
• implementing a service design process as a course assignment

Materials

Study material is in Itslearning.

Teaching methods

Independent work in itslearning.
Independent fact-finding and applied learning assignment.

Exam schedules

No exams.

International connections

Independent study.


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Completion alternatives

Summer Implementation 1.6.-15.8.2024
Autumn Implementation 1.9.-31.12.2024

Student workload

5 credits = 135 working hours.

Content scheduling

1.6.2024 - 31.12.2024
- Summer Implementation 1.6.-15.8.2024
- Autumn Implementation 1.9-31.12.2024
You can´t return your tasks not later than 31.12.2024.

The course is done individually.
You can study in English or in Finnish.

Instructions and study method can be found on the learning platform (Itslearnig).

Parts of the course:
A. The principles, terminology and process of service design - Material and tasks. 1 credit point
B. Service design methods. Data collection about customers’ needs and customer analysis in service design 1 credit point
C. A plan of implementing (developing) a service design process 1 credit point
D. Service design tasks and data visualization 2 credit points

Evaluation scale

H-5

Assessment methods and criteria

The principles, terminology and process of service design - Material and tasks. 1 credit point
Service design methods. Data collection about customers’ needs and customer analysis in service design 1 credit point
A plan of implementing (developing) a service design process 1 credit point
Service design tasks and data visualization 2 credit points

Assessment criteria, fail (0)

- The student has not completed all assignments A, B, C and D
- The student does not know or understand the concepts and tools of service design and has not made a plan and implementation for a service design exercise

Assessment criteria, satisfactory (1-2)

A prerequisite for satisfactory completion of the course is the completion and submission of all learning assignments of the course, The student has satisfactory knowledge of the concepts, principles and tools of service design. Students are able to apply them in simple tasks satisfactorily.

Assessment criteria, good (3-4)

A prerequisite for successful completion of the course is the completion and submission of all learning assignments for the course. The student is well versed in the concepts, principles and tools of service design and is able to apply the principles of service design well.

Assessment criteria, excellent (5)

A prerequisite for the excellent completion of the course is the completion and submission of all learning assignments for the course. The student is commendably familiar with the concepts, principles and tools of service design and is able to apply them commendably.