Customer Orientation as Success FactorLaajuus (3 cr)
Course unit code: KH00BQ82
General information
- Credits
- 3 cr
- Teaching language
- Finnish
Objective
After completing the course, the student:
- understands the meaning of the customer service skills in relation to one’s own career and to the competitiveness of the company
- recognises customer needs and can summarise success factors of customer oriented service path
- can use the core terms and definitions of customer service skills in relevant context.
Content
- customer orientation as success factor
- service path and its touchpoints
- core terms and definitions