Technical Sales Skills and ProcessesLaajuus (5 cr)

Objective

Students active listening, sales planning, prospecting, adaptive selling, and presentation skills will develop.
After the study unit student can handle objections handle negotiations and master all steps of sales process

Content

Principles of selling Sales process Different sales styles and customers
Law and Ethical issues
Sales skill development
Sales tools and their utilization
Industrial, key account, service, B to B and service sales
Key Account Management