Sustainable Quality ManagementLaajuus (5 cr)

Objective

After completing the course, the student is able to
- define the evolution of quality management and its link to company strategy
- define and apply quality principles and a customer-centric approach
- apply main quality standards in her/his own business area
- understand the legal aspects of quality management in his/her field
- recognize future trends (e.g., sustainability) and implement them into the Quality Management/Leadership System
- facilitate quality training
- apply quality management to facilitate a positive company culture and teamwork

Content

- quality management and quality processes
- main quality standards
- EFQM
- sustainability
- soft skills
- customer-centric approach
- strategy basics