Service Design ThinkingLaajuus (5 cr)

Objective

After completing the course, the student is able to:

- understand and apply the design thinking process as an iterative way of working

- reflect the possibilities that service design thinking enables as a holistic, interdisciplinary, innovative and sustainable approach to service development

- justify the importance of empathy and user-oriented way of thinking

Content

- Approach and applicability of design thinking
- Empathy
- User-orientation
- Innovation
- Service design process models
- Sustainability in service development
- Current topics of service design