Quality ManagementLaajuus (5 cr)

Objective

After completing the course, the student can
-define the principles and value of Quality Management Systems
-apply the main standards in her/his own business area
-establish the main principles of quality management in practical
-understand the value of quality management to improve processes and cost-effectiveness of a company
-apply quality management to facilitate a positive company culture and teamwork

Content

-Quality Management and ISO standards
-Lean, Lean (six) Sigma, Agile
-Customer-centric approach, Lean leadership, Lean culture, Continuous improvement