Customer Relationship Management SystemsLaajuus (5 cr)
Code: 3101108
Credits
5 op
Objective
The student is able:
- to use the CRM software
- to evaluate how CRM systems are connected in company's enterprise resource planning systems
- to make proposals for the development of information systems
- to use constantly changing software
- to judge the need for continuous learning of software
Content
CRM software as a sales support
CRM system as part of the ERP system
Case
Enrollment
02.08.2023 - 10.09.2023
Timing
01.09.2023 - 24.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Teachers
- Jukka Rantala
Groups
-
PTUTAMS22PTUTAMS22
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Objective
The student is able:
- to use the CRM software
- to evaluate how CRM systems are connected in company's enterprise resource planning systems
- to make proposals for the development of information systems
- to use constantly changing software
- to judge the need for continuous learning of software
Content
CRM software as a sales support
CRM system as part of the ERP system
Case
Evaluation scale
H-5
Enrollment
15.05.2022 - 18.09.2022
Timing
01.09.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Professional Sales
Teachers
- Jukka Rantala
Objective
The student is able:
- to use the CRM software
- to evaluate how CRM systems are connected in company's enterprise resource planning systems
- to make proposals for the development of information systems
- to use constantly changing software
- to judge the need for continuous learning of software
Content
CRM software as a sales support
CRM system as part of the ERP system
Case
Evaluation scale
H-5