Introduction to Library ProfessionLaajuus (5 cr)
Code: KH00BR43
Credits
5 op
Objective
Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations
Content
Operational environment of Library and Information Service
Basics of customer service in Library and Information Service
Enrollment
01.06.2024 - 02.10.2024
Timing
25.09.2024 - 07.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Library and Information Services
Teachers
- Kati Haanpää
Groups
-
OSKIMOK24Multi-Skilled Librarians
-
MKITIS24
Objective
Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations
Content
Operational environment of Library and Information Service
Basics of customer service in Library and Information Service
Evaluation scale
H-5
Enrollment
01.06.2023 - 22.08.2023
Timing
01.08.2023 - 30.11.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Library and Information Services
Teachers
- Kati Haanpää
Groups
-
MKITIS23
Objective
Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations
Content
Operational environment of Library and Information Service
Basics of customer service in Library and Information Service
Evaluation scale
H-5
Enrollment
01.12.2022 - 20.01.2023
Timing
01.01.2023 - 31.07.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Business
Teachers
- Kati Haanpää
Groups
-
MKITIS22
Objective
Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations
Content
Operational environment of Library and Information Service
Basics of customer service in Library and Information Service
Evaluation scale
H-5
Enrollment
01.12.2021 - 17.01.2022
Timing
10.01.2022 - 24.03.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Business
Teachers
- Kati Haanpää
Groups
-
MKITIS21
Objective
Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations
Content
Operational environment of Library and Information Service
Basics of customer service in Library and Information Service
Evaluation scale
H-5