Study Guide

Objective

Objectives:
• Know how to assess the need for care and help customers to seek appropriate social and health services in different operational environments
• Learn to work in a customer-driven manner and support customers’ systematic self-care and commitment to care
• Know how to use electronic services and communication technologies to guide and treat customers
• Know how to select the most appropriate customer-driven training and guidance methods
• Know how to ensure occupational and patient safety
• Know how to plan, provide and assess nursing in a various operational environments
• Know how to work independently as a emergency care and nursing professional to promote health and occupational and functional capacity
• Know how to work in a multiprofessional and multicultural work community in emergency care and nursing

Content

Contents
• Interviewing patients and surveying their overall condition
• Customer-driven approach in interacting with patients and their family members
• Telephone conversations, chats, video meetings and digital services as modes of support
• Home services
• Empowering patient counselling and training and self-care support
• Counselling patients according to latest evidence-based data
• Organizations in the patient's treatment path and guidance