Introduction to Library ProfessionLaajuus (5 cr)

Objective

Having completed the course the student
- is able to describe Finnish library network
- can describe the library and information service profession
- can present library work tasks and training
- can explain the central terms and concepts of the library environment
- can identify different customer communities
- can manage in customer service situations

Content

Operational environment of Library and Information Service
Basics of customer service in Library and Information Service