Prevention of Aggressive Behaviour and Facing an Aggressive Person in Emergency Care and NursingLaajuus (2 cr)

Objective

Objectives
• To understand the reasons leading to aggressive and violent behaviour and take them into account in threatening situations
• Have the resources to deal with aggressive or violent customers
• Is aware ofthe rights and obligations of the parties in threatening situations

Content

Contents
• Non-verbal and verbal communication that prevents aggression and provocation of violence
• Facing aggressive and violent patients in emergency care and nursing
• Instructing the patient to seek appropriate care and minimal use of enforcement
• Motivational interview and mini intervention