User-orientation in Service DevelopmentLaajuus (5 cr)
Course unit code: 2051186
General information
- Credits
- 5 cr
- Teaching language
- English
- Responsible person
- Ulla Seppälä-Kaven
Objective
* deepens hers/his insight in service design methods and processes from customers/users point of view
* is able to gain, analyse and utilise customer/user information in service design
* is capable of creative problem solving in complex service design processes
* is able to start and perform customer-focused and cost-effective service design development projects
Content
Content:
- different methods for understanding the customers needs, experience and behaviour