Library Service DesignLaajuus (5 cr)
Course unit code: 3071052
General information
- Credits
- 5 cr
- Teaching language
- Finnish
Objective
After completing the course, the students can
•describe the productisation process and apply it in their activities
•analyse and use service design methods
•explain the principles of user-centred operations and apply them in their activities
•promote library service marketing through their activities
Content
•the service design and productisation process
•service design methods
•user-centred design and development
•library service marketing
Qualifications
Basic business studies