Study Guide

Objective

The student can both orally and in writing:
- describe the content and structure of his/her studies, training and working experience,
- introduce the operations and organization of a company and tell about different types of company forms as well as types of duties within a company,
- compile a professional job application and act in a job interview,
- communicate using right formality, vocabulary and phrases through a purchasing process (from an enquiry to an order, complaints, adjustments),
- analyze and tell about current business news in various Finnish media
- make and maintain contacts by phone, email, face-to-face

Content

Telling about the student’s own education, training and work experience. The student understands and can use appropriate business vocabulary and phrases both orally and in writing when describing the operations of a company, business environment, products and processes.
Making and maintaining contacts, discussing current business news, practising presentation skills. Compiling a job application and CV, acting in a job interview. Documentation used in a purchasing process.

Materials

Will be given during the course

International connections

Professionally oriented innovation pedagogy

Content scheduling

Online lessons according to the official lesson timetable for autumn 2021
Course contents
- Professional vocabulary
- Professional written skills
- Oral presentation and pitching skills
- Negotiation skills
- Customer service skills in English

Further information

During the course the student learns to communicate orally and in writing in various professional work life contexts. She/he learns to use customer oriented communication and field related terminology.

Evaluation scale

H-5

Assessment methods and criteria

Active participation in all online lessons and in all independent group work times (minimum 75% in both)
Course works according to Common European Frame of Reference (eurooppalainen arviointitaulukko)
All the course assignments completed

Assessment criteria, fail (0)

https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=090000168045bb52

Assessment criteria, satisfactory (1-2)

https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=090000168045bb52

Assessment criteria, good (3-4)

https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=090000168045bb52

Assessment criteria, excellent (5)

https://rm.coe.int/CoERMPublicCommonSearchServices/DisplayDCTMContent?documentId=090000168045bb52