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Service encounter and personal selling (5 cr)

Code: KH00BS04-3004

General information


Enrollment

01.12.2022 - 13.01.2023

Timing

04.01.2023 - 07.04.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Salo IoT Campus

Teaching languages

  • Finnish

Degree programmes

  • Degree Programme in Business

Teachers

  • Marianne Renvall

Groups

  • MLIISK22
  • 04.04.2023 13:00 - 16:00, Asiakkaan kohtaaminen ja henkilökohtainen myyntityö KH00BS04-3004

Objective

Student:
-reflects on own and other´s sales skills and develop relevant sales skills
-communicates with customers using dialogue
-proceeds towards deal in the sales process

Content

Reflection (SWOT) of own sales skills
The importance of communication and features of dialogue
Training and evaluation of sales process

Evaluation scale

H-5