Service Provision (5 cr)
Code: TH00BP31-3002
General information
Enrollment
01.06.2021 - 31.08.2021
Timing
01.08.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
2 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
10 - 40
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Marjo Harju
- Sanna-Maria Nurmi
Scheduling groups
- Pienryhmä 1 (Size: 3. Open UAS: 3.)
Groups
-
YTEKEK21
Small groups
- Pienryhmä 1
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5