Service Provision (5 cr)
Code: TH00BP31-3003
General information
Enrollment
02.07.2022 - 31.08.2022
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Marion Karppi
- Ursula Hyrkkänen
- Sanna-Maria Nurmi
Scheduling groups
- Vain avoimen AMK:n opiskelijoille (Size: 3. Open UAS: 3.)
Groups
-
YTEKEK22
Small groups
- For Open UAS students only
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5