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Demanding Customer Work / First-Line Management Training (10 cr)

Code: TH00CA89-3005

General information


02.06.2023 - 17.03.2024


01.08.2023 - 31.07.2024

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning


Health and Well-being

Teaching languages

  • Finnish


40 - 65

Degree programmes

  • Degree Programme in Social Services


  • Kaija Penttala
  • Liisa Pirinen
  • Laura Närvi
  • Katariina Felixson


  • PSOSTS22


• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions


· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale



The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.