Introduction to Business Operations (5 cr)

Evaluation scale

H-5

Content scheduling

weekly face-to-face training is delivered as introductory sessions and workshop work in small groups. Topics covered include, among others, product, customer segments, marketing communication, customer relationship management, data and goods flows, the concept of quality, business models, finance, and related concepts.

Objective

After completing the course the student will be able to:
- Understand organizational functions and main business processes
- Describe business processes and process management principles
- Understand basic concepts of business operations and calculate key figures
- Identify different information management needs in business

Content

- Business plan
- Material-, information- and financial processes
- Business process management
- Business development

Materials

Materials created by the teacher, as well as an optional book/reading package.

Teaching methods

f2f training sessions, group work, personal reading, examination

Exam schedules

During the course, an exam will be held based on the lectures and other shared materials.

International connections

The course aims to introduce the student to the fundamentals of business through business development. Work involves developing a business idea, company, and its operations from both a strategic and operational perspective. Business development is done in small groups, and the output is presented, discussed, and evaluated in the form of a business plan. Students can tailor their own learning goals by choosing a business-related book or reading material of their interest. The exam aims to support the understanding of fundamental business concepts.

Student workload

Face-to-face instruction: 42 hours
Group work: 50 hours
Personal reading package: 30 hours
Exam: 10 hours