Experience ManagementLaajuus (5 op)

Osaamistavoitteet

After completing the course the student is able to
- distinguish the differences between businesses representing basic hospitality services and those providing services based on experience economy
- apply the theories of experience economy in context of wellness services
- identify trends and the impacts of wellness at customer, company and destination level.

Sisältö

- Models of experience management
- Wellness services as experiences
- Wellness trends and forecasts