Technical Sales Skills and Processes (5 op)

Arviointiasteikko

H-5

Sisällön jaksotus

Principles of selling
Sales processes
Different sales styles and customers
Sales Offers, Contracts, Law and Ethical issues
Sales competences development
Sales tools and their utilization
Industrial, technical, key account, service, B to B and service sales
Key Account Management

Tavoitteet

Students active listening, sales planning, prospecting, adaptive selling, and presentation skills will develop.
After the study unit student can handle objections handle negotiations and master all steps of sales process

Sisältö

Principles of selling Sales process Different sales styles and customers
Law and Ethical issues
Sales skill development
Sales tools and their utilization
Industrial, key account, service, B to B and service sales
Key Account Management

Aika ja paikka

Fall semester 2018

Oppimateriaalit

Weitz, B. A., Castleberry S.B., Tanner Jr., J.F.: Selling, building partnerships, McGraw-Hill Irwing,7th edition
Jobber, D., Lancaster, G.: Selling and Sales Management, Pearson Education ltd.,
Articles, www pages and other material
Sales Training Student Field book (ESC)
Jonson, S. (1998), Who Moved My Cheese?
Lundin, S., C et all: Fish! A Remarkable Way to Boost Morale and Improve Results

Opetusmenetelmät

Theory, learning checks, case studies, role-plays, exercises, and presentations

Tenttien ajankohdat ja uusintamahdollisuudet

Final Exam in April

Kansainvälisyys

Lecture, group work, flipping the classroom teaching, learning checks, RDI material, reading comprehension, case studies, role-plays, exercises, and presentations. Final exam

Toteutuksen valinnaiset suoritustavat

Ei ole

Opiskelijan ajankäyttö ja kuormitus

Workshops and lectures 36 hours, individual and group assignments 50, Pre assignments and preparation for quizzes and exam 49 hours

Lisätiedot

Part of the Sales Semester