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Customer Oriented SalesLaajuus (15 cr)

Code: KH00BH04

Credits

15 op

Objective

The student
- knows how to define the target group and set goals and schedules for sales
- understands what affects the purchasing behavior of the target group and plans sales accordingly
- knows and implements the different stages of the sales process (also social selling)
- chooses proper and cost-efficient sales channels
- understands the client needs and uses communication skills accordingly in the sales situation
- is able to create a positive atmosphere in his/her sales team for achieving sales goals.

Content

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Enrollment

29.09.2023 - 31.10.2023

Timing

29.09.2023 - 15.12.2023

Number of ECTS credits allocated

5 - 15

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Seats

0 - 30

Degree programmes
  • Degree Programme in Business
Teachers
  • Marita Nummi-Wikström
  • Kaisa Aaltonen
  • Päivi Killström
  • Kari Juhala
Groups
  • PLIITS21ba
    PLIITS21ba

Objective

The student
- knows how to define the target group and set goals and schedules for sales
- understands what affects the purchasing behavior of the target group and plans sales accordingly
- knows and implements the different stages of the sales process (also social selling)
- chooses proper and cost-efficient sales channels
- understands the client needs and uses communication skills accordingly in the sales situation
- is able to create a positive atmosphere in his/her sales team for achieving sales goals.

Content

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Teaching methods

The student does a sales campaign as a project for his/her cooperative or BA, or for a company or organisation out of BA.

International connections

This course is based on the working culture of BusinesAcademy incl training sessions, learning agreement, projects and reading.
Students present the learning outcomes in their portfolios.

Content scheduling

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Evaluation scale

H-5

Assessment methods and criteria

The student is graded according to his/her portfolio, self reflection, peer and coach´s evaluation. The student is responsible for receiving peer evaluation from the project group as well as from the client.

Assessment criteria, satisfactory (1-2)

Grade (1-2), the student
organizes a sales campaign and carries it into effect
understands the basics of consumer behaviour and knows how to use the basic sales tools
follows through the sales campaign and makes sure it is properly evaluated

Assessment criteria, good (3-4)

Grade (3-4) the student
organizes a sales campaign and carries it into effect
follows through the sales campaign and makes sure it is properly evaluated
acts independently in the sales campaign as project manager or according to other role
masters budgeting and other sales tools
develops own goal oriented sales skills according to customer feedback
reaches sales goals

Assessment criteria, excellent (5)

Grade (5) the student
organizes a sales campaign and carries it into effect
follows through the sales campaign and makes sure it is properly evaluated
acts independently in the sales campaign as project manager or according to other role
masters budgeting and other sales tools
develops own and others´goal oriented sales skills according to customer feedback
evaluates and develops diverse expertise in sales
reaches or exceeds sales goals.

Enrollment

02.12.2021 - 28.10.2022

Timing

01.01.2022 - 30.12.2022

Number of ECTS credits allocated

5 - 15

Mode of delivery

Contact teaching

Campus

Lemminkäisenkatu

Teaching languages
  • Finnish
Seats

0 - 60

Degree programmes
  • Degree Programme in Business
Teachers
  • Marita Nummi-Wikström
  • Arto Manninen
  • Kari Juhala
Groups
  • PLIITS20ba
    PLIITS20ba

Objective

The student
- knows how to define the target group and set goals and schedules for sales
- understands what affects the purchasing behavior of the target group and plans sales accordingly
- knows and implements the different stages of the sales process (also social selling)
- chooses proper and cost-efficient sales channels
- understands the client needs and uses communication skills accordingly in the sales situation
- is able to create a positive atmosphere in his/her sales team for achieving sales goals.

Content

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Teaching methods

The student does a sales campaign as a project for his/her cooperative or BA, or for a company or organisation out of BA.

International connections

This course is based on the working culture of BusinesAcademy incl training sessions, learning agreement, projects and reading.
Students present the learning outcomes in their portfolios.

Content scheduling

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Evaluation scale

H-5

Assessment methods and criteria

The student is graded according to his/her portfolio, self reflection, peer and coach´s evaluation. The student is responsible for receiving peer evaluation from the project group as well as from the client.

Assessment criteria, satisfactory (1-2)

Grade (1-2), the student
organizes a sales campaign and carries it into effect
understands the basics of consumer behaviour and knows how to use the basic sales tools
follows through the sales campaign and makes sure it is properly evaluated

Assessment criteria, good (3-4)

Grade (3-4) the student
organizes a sales campaign and carries it into effect
follows through the sales campaign and makes sure it is properly evaluated
acts independently in the sales campaign as project manager or according to other role
masters budgeting and other sales tools
develops own goal oriented sales skills according to customer feedback
reaches sales goals

Assessment criteria, excellent (5)

Grade (5) the student
organizes a sales campaign and carries it into effect
follows through the sales campaign and makes sure it is properly evaluated
acts independently in the sales campaign as project manager or according to other role
masters budgeting and other sales tools
develops own and others´goal oriented sales skills according to customer feedback
evaluates and develops diverse expertise in sales
reaches or exceeds sales goals.

Timing

05.08.2021 - 31.07.2022

Number of ECTS credits allocated

5 - 15

Mode of delivery

Contact teaching

Campus

Lemminkäisenkatu

Teaching languages
  • Finnish
Degree programmes
  • Degree Programme in Business
Teachers
  • Marianne Renvall
Groups
  • MyAkatemia

Objective

The student
- knows how to define the target group and set goals and schedules for sales
- understands what affects the purchasing behavior of the target group and plans sales accordingly
- knows and implements the different stages of the sales process (also social selling)
- chooses proper and cost-efficient sales channels
- understands the client needs and uses communication skills accordingly in the sales situation
- is able to create a positive atmosphere in his/her sales team for achieving sales goals.

Content

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Evaluation scale

H-5

Enrollment

06.12.2020 - 31.05.2021

Timing

05.01.2021 - 30.07.2022

Number of ECTS credits allocated

5 - 15

Mode of delivery

Contact teaching

Unit

Engineering and Business

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Degree programmes
  • Degree Programme in Business
Teachers
  • Kai Schleutker
  • Maria Välivirta Havia
  • Päivi Killström
Groups
  • PLIITS19BA
    PLIITS19BA

Objective

The student
- knows how to define the target group and set goals and schedules for sales
- understands what affects the purchasing behavior of the target group and plans sales accordingly
- knows and implements the different stages of the sales process (also social selling)
- chooses proper and cost-efficient sales channels
- understands the client needs and uses communication skills accordingly in the sales situation
- is able to create a positive atmosphere in his/her sales team for achieving sales goals.

Content

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Teaching methods

The student does a sales campaign as a project for his/her cooperative or BA, or for a company or organisation out of BA.

International connections

This course is based on the working culture of BusinesAcademy incl training sessions, learning agreement, projects and reading.
Students present the learning outcomes in their portfolios.

Content scheduling

Basics of purchasing behaviour
Sales process theory
Planning of sales and realization of the plan, budgeting and monitoring
Customer oriented and solution focused sales

Evaluation scale

H-5

Assessment methods and criteria

The student is graded according to his/her portfolio, self reflection, peer and coach´s evaluation. The student is responsible for receiving peer evaluation from the project group as well as from the client.

Assessment criteria, satisfactory (1-2)

Grade (1-2), the student
organizes a sales campaign and carries it into effect
understands the basics of consumer behaviour and knows how to use the basic sales tools
follows through the sales campaign and makes sure it is properly evaluated

Assessment criteria, good (3-4)

Grade (3-4) the student
organizes a sales campaign and carries it into effect
follows through the sales campaign and makes sure it is properly evaluated
acts independently in the sales campaign as project manager or according to other role
masters budgeting and other sales tools
develops own goal oriented sales skills according to customer feedback
reaches sales goals

Assessment criteria, excellent (5)

Grade (5) the student
organizes a sales campaign and carries it into effect
follows through the sales campaign and makes sure it is properly evaluated
acts independently in the sales campaign as project manager or according to other role
masters budgeting and other sales tools
develops own and others´goal oriented sales skills according to customer feedback
evaluates and develops diverse expertise in sales
reaches or exceeds sales goals.