Study Guide

Objective

After completing the course, the student is able to:
· understand key factors of a successful virtual team
· lead the unique dynamics of a virtual team (for example ensure that distributed diversity is understood and appreciated)
· establish and maintain trust in virtual teams
· enable individual members of the virtual team to benefit from the team
· choose and use appropriate media for effective communication and collaboration in virtual teams.

Content

· Strategies for virtual teams
· Characteristics of high-performing virtual team
· Conflict management in virtual teams
· Diversity in virtual teams
· Trust in virtual teams · Media choice for communication

Qualifications

Basic business studies