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Service GuidanceLaajuus (5 cr)

Code: TH00BP32

Credits

5 op

Objective

After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants

Content

· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc

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Enrollment

01.07.2024 - 18.09.2024

Timing

18.09.2024 - 08.12.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Master School

Teaching languages
  • Finnish
Seats

10 - 25

Degree programmes
  • Master of Management and Leadership in Health Care
Teachers
  • Heli Vaartio-Rajalin
  • Marjo Vähäkangas
Groups
  • YTEKES24V

Objective

After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants

Content

· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc

Evaluation scale

H-5

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Enrollment

11.12.2023 - 21.01.2024

Timing

23.01.2024 - 24.04.2024

Number of ECTS credits allocated

5 op

Virtual portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

Master School

Teaching languages
  • Finnish
Seats

10 - 35

Degree programmes
  • Master of Management and Leadership in Health Care
Teachers
  • Heli Vaartio-Rajalin
  • Marjo Vähäkangas
Scheduling groups
  • Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
  • YTEKEK24
Small groups
  • Open UAS quota. Please enroll without selecting this group.

Objective

After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants

Content

· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc

Evaluation scale

H-5

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Enrollment

16.06.2023 - 14.09.2023

Timing

01.08.2023 - 31.12.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

RDI portion

2 op

Mode of delivery

Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

15 - 30

Degree programmes
  • Master of Management and Leadership in Health Care
Teachers
  • Heli Vaartio-Rajalin
  • Anssi Lähde
Groups
  • YTEKES23V

Objective

After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants

Content

· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc

Evaluation scale

H-5

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Enrollment

02.12.2022 - 28.02.2023

Timing

01.01.2023 - 31.07.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Teaching languages
  • Finnish
Degree programmes
  • Master of Management and Leadership in Health Care
Teachers
  • Hille Halonen
  • Ilkka Uusitalo
Groups
  • YTEKEK23

Objective

After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants

Content

· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc

Evaluation scale

H-5

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Enrollment

02.07.2022 - 11.09.2022

Timing

29.09.2022 - 31.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

2 op

RDI portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

Health and Well-being

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Seats

15 - 30

Degree programmes
  • Master of Management and Leadership in Health Care
Teachers
  • Ilkka Uusitalo
  • Anssi Lähde
Scheduling groups
  • Vain avoimen AMK:n opiskelijoille (Size: 5. Open UAS: 5.)
Groups
  • YTEKES22V
Small groups
  • For Open UAS students only

Objective

After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants

Content

· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc

Evaluation scale

H-5

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Enrollment

02.12.2021 - 28.01.2022

Timing

11.01.2022 - 08.03.2022

Number of ECTS credits allocated

5 op

Virtual portion

3 op

RDI portion

1 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

0 - 50

Degree programmes
  • Master of Management and Leadership in Health Care
Teachers
  • Hille Halonen
  • Ilkka Uusitalo
Scheduling groups
  • Pienryhmä 1 (Size: 5. Open UAS: 5.)
Groups
  • YTEKEK22
Small groups
  • Pienryhmä 1

Objective

After completing the course, the student is able to:
· Plan, implement and assess customer-driven service guidance independently and responsibly in cooperation with other participants

Content

· Service guidance as an approach in customer work
· Effectiveness of service
· Ethics of customer guidanc

Evaluation scale

H-5