Study Guide

Objective

After completing the course, the student is able to:
· identify a process oriented approach as a tool for developing a company or organization
· identify different process levels · describe and measure process characteristics
· organize activities according to defined processes
· describe methods and practices of continuous improvement
· apply continuous improvement methods to managing and developing an organization
· describe the key quality standards and quality management principles
· describe quality thinking of an organization from values to operational level
· assess performance and success of an organization with the help of selected quality indicator

Content

· Processes and quality
· ISO 9000, 14000 and other relevant quality standards
· Describtion of business processes
· Process indicators, KPIs
· Quality philosophy and quality policy
· Methods of quality and activity development
· Quality in business functions
· Quality of manufacturing and production

Materials

Process management:
Laamanen, K.: Johda liiketoimintaa prosessien verkkona, Ideasta käytäntöön, Laatukeskus, 2009
Laamanen, K. & Tinnilä, M.: Prosessijohtamisen käsitteet, Teknologiateollisuus, 2009
Modig, N.& Åhlström, P. :Tätä on Lean, Ratkaisu tehokkuusparadoksiin, RheologicaPublishing, Tukholma, 2013
Torkkola, S.: Lean asiantuntijatyön johtamisessa, Talentum, 2015

Quality management:

Lecklin O. 2006, Laatu yrityksen menestystekijänä. Talentum
Lecklin O. ja Laine R. 2009 Laadunkehittäjän työkalupakki, Innovatiivisen johtamisjärjestelmän rakentaminen. Talentum 978-952-14-1434-3
Victor E. Sower 2010 Essentials of Quality with Cases and Experiential Exercises. ISBN: 978-0-470-50959-3
And additional materials on ItsLearning.

Teaching methods

Face-to-face teaching and individual and group assignments. Dialogue-based discussion.

Exam schedules

None.

International connections

Innovation pedagogy, i.e. constructivist and problem-based learning by doing and applying, is at the heart of all engineering (YAMK) courses. Students study alongside their work and want to broaden and deepen their theoretical knowledge and gain models for applying theory in their own work.

This course approaches sustainability from an Industry 5.0 perspective (resilience, circular economy and social responsibility).

The preliminary assignment provides an orientation to the topics of the whole course.
In face-to-face teaching, the students will go through the main theoretical material and discuss and share their own experiences of the issues covered.
The individual assignments are mirrored in the context of your own employer's environment and in them you analyse and develop your own work and tasks. In group work, the emphasis is on the joint completion of a broader set of tasks, project-like work and constructivist sharing of personal experiences with group members.

Completion alternatives

You can discuss an alternative method with your teacher. In the HOPS discussion, you can bring up any previous substitutions or substitutions that can be made for or included in the subject.

Student workload

Face-to-face 16 h
Preliminary assignment 21 h
Special interest group (SIG) work 12 h
Group work 40 h
Individual task 1: Process management 28 h
Task 2: Quality management 16 h

Total 133 h
The workload is indicative and indicative of the average workload required to achieve the learning objectives of the course and the grade 3/5. Depending on the student's previous knowledge and experience, the workload may be less or more. The competence acquired in the course will be assessed through assignments and other deliverables, not through the number of hours worked.

Content scheduling

The preliminary assignment for the course will be available to students who have successfully registered on the learning platform (self-learning) on 28.8.The preliminary assignment must be returned to the learning platform no later than 11.9., before the first day of the course.

Face-to-face learning at the Kupittaa campus:
12.9.2024 9-16
11.10.2024 9-16

The course consists of the topics covered in the two days of face-to-face teaching, as well as other topics to be given and related literature, publications and learning materials. Students will work on the topics during the short days and at other times during the course, both independently and in small groups, in the form of various assignments.

The course will include an introduction to process and quality management, a discussion of the pre-assignment, and individual and group assignments. The aim is to understand how processes and quality are related and what process management aims to achieve other than quality.

The course will cover systemic modelling of a company/organisation, process management and the description, development, implementation and measurement of processes. Management and business development from a process perspective. Key quality management concepts, frameworks and methodologies will also be covered. In addition, the competencies and trends needed for the future of quality management will be discussed. Students will work in Special Interest Group (SIG) small groups to learn about different quality management tools and methods.

Through group assignments, students will also practice important work-life skills, such as presenting the quality and process management concepts, methods and tools they have learned.

Further information

Communication channel: itsLearning
For more information: markku.lindell@turkuamk.fi

Evaluation scale

H-5

Assessment methods and criteria

A preliminary assignment, individual assignments and group assignments assess the course.

Preliminary assignment pass/fail
Special interest group (SIG) work pass/fail
Group work 1-5
Individual task 1: Process management 1-5
Individual task 2: Quality management 1-5

The grade will be the average of the individual and group assignments. In addition to the knowledge base, the assessment of reporting will focus on the knowledge of academic conventions (such as writing style and tone, text structure, correct referencing technique (including in-text references and bibliography), depth of coverage).
Returning assignments after the specified deadline (late) may have a negative impact on the grade of the assignment.

Assessment criteria, fail (0)

You have not returned all the assignments, attended the face-to-face course, or completed the substitute assignments successfully.
Returned assignments are oversimplified and/or do not cover the main part of what is asked for in the assignment, no knowledge of academic conventions.

Assessment criteria, satisfactory (1-2)

Attendance at the upcoming days and successful completion of all assignments (the student will request a substitute assignment for the absence).
Based on the assignment answers, the student will identify the key concepts and methods of process and quality management and will be able to apply them to a limited extent in describing and developing business processes and quality.

Assessment criteria, good (3-4)

Attendance at the upcoming days and successful completion of all assignments (the student will request a substitute assignment for the absence).
Based on the assignment answers, the student will master the concepts and methods of process and quality management and be able to apply them correctly to describe and develop business processes and quality.

Assessment criteria, excellent (5)

Attendance at the upcoming days and successful completion of all assignments (the student will request a substitute assignment for the absence).
Based on the assignment answers, the student will have a thorough understanding of process and quality management as part of the management toolbox to achieve operational efficiency and customer satisfaction, a knowledge of formal ways of describing processes and how to apply them to different processes, and a mastery of methods for measuring and developing processes and quality. A grade of 5 requires good performance in both individual and group tasks.