Working Environments and Future of Welfare ServicesLaajuus (0 cr)

Objective

After completing the course, the student will be able to understand key welfare services,recognize changes and prioritize services effectively and apply them proficiently in professional work with various customer groups.

Content

Health and social services 2021–2030
Regional service production models
Future service concepts by customer group
Decision-making systems and service processes
Digital services and information management
Near-futures scenarios - SOTE 2023 – 2032
Policy programs and recommendations
Regional and municipal integrated service concepts/production
Key legislation governing professional work and services
Customer service processes, their interfaces and decision-making systems
Future service concepts by customer group
Decision-making systems and service processes
Digital services