Introduction to Library ProfessionLaajuus (5 cr)
Course unit code: KH00BR43
General information
- Credits
- 5 cr
- Teaching language
- Finnish
Objective
Having completed the course the student is
- is able to describe Finnish library network
- to describe the library and information service profession
- to explain the central terms and concepts of the library environment
- to identify different customer communities
- to manage in customer service situations
Content
Operational environment of Library and Information Service
Basics of customer service in Library and Information Service