Quality, impact and effectiveness of social and health care servicesLaajuus (5 cr)

Objective

After completing the course
• The student understands the concepts, basic principles, and key analysis, measurement, and development methods of quality, quality management, quality leadership, as well as impact and effectiveness in social and health care services.
• The student is able to evaluate, measure, and develop the quality, impact and effectiveness of social and health care services in a customer-oriented and cost-effective manner.

Content

• Concepts of quality management and key analysis, measurement, and development methods; structure, process and outcome model, Triple Aim framework costs/effectiveness/quality.
• Concept of effectiveness and related concepts, key analysis, measurement, and development methods; input-output-outcome model