Quality & Risk ManagementLaajuus (5 cr)

Objective

This course introduces students to the principles and methodologies of quality management in international business. Key topics include total quality management (TQM), Lean, ISO standards, and continuous improvement. Students will learn how quality management contributes to operational excellence, customer satisfaction, and business sustainability. The course also covers quality assurance in global supply chains and the role of leadership in fostering a culture of quality. Practical applications and real-world examples will provide students with insights into quality management best practices across different industries.

Content

• Introduction to Quality Management Principles
• Total Quality Management (TQM) and Continuous Improvement
• Lean Methodology in Quality Management
• ISO Standards
• Quality Assurance in Global Supply Chains
• Continuous Improvement
• Quality Networks and Cross-Industry Collaboration
• Responsible Quality Management