Cross-Cultural Issues in Service Development (5op)
Opintojakson tunnus: C-02629-A9308
Opintojakson perustiedot
- Laajuus
- 5 op
- Korkeakoulu
- Laurea-ammattikorkeakoulu
Osaamistavoitteet
The student is able to - identify and deeply understand cross-cultural issues related to service development - manage multicultural teams and projects - support and develop frontline personnel's intercultural communication competences - involve diverse customers in the service design processes