Service Design and Future Challenges (5cr)

Objective

After completing the course, the student is able to: - retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development - utilise gained new knowledge and design services for future societal and business needs - manage a future-oriented service design process - enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

Content

- Gathering, analysing and processing information based on future research methods for future service development - Anticipatory service design methods - Scenarios thinking - Service scenario planning and visualization - Service design project - adapting theory to a future working life project with a commissioner

Qualifications

Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.