Service Design Competence (10 cr)
Code: 3011506-3003
General information
Enrollment
02.09.2019 - 31.10.2019
Timing
29.10.2019 - 20.12.2019
Number of ECTS credits allocated
10 op
Virtual portion
3 op
RDI portion
5 op
Mode of delivery
70 % Contact teaching, 30 % Distance learning
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
10 - 40
Degree programmes
- Degree Programme in Library and Information Services
Teachers
- Riikka Kulmala
Groups
-
PKITIS17Kirjasto- ja tietopalvelualan päiväkoulutus S17
Objective
Having completed the course, the student is able toexplain the principles of user-centric service design.describe the process of service design.use the methods of service design.explain the concept of social library work.carry out a service design Project.
Content
Process and methods of service designSocial library workPlanning, realisation, and evaluating an service design process
Evaluation scale
H-5