Palvelumuotoiluosaaminen (5 op)

Arviointiasteikko

H-5

Sisällön jaksotus

The course will start 8.9 and finnish 17.11.2021

Content of the course:
Concepts of service design
User oriented service design
Service design process
Service design tools
Trends and scenarios in service design process

Tavoitteet

Opintojakson suoritettuaan opiskelija osaa
- selittää käyttäjäkeskeisen palvelusuunnittelun periaatteet
- kuvata palvelumuotoilun prosessin
- käyttää palvelumuotoilun työkaluja
- toteuttaa pienimuotoisen palvelumuotoiluprojektin.

Sisältö

- Palvelumuotoilun keskeiset käsitteet
- Palvelumuotoilun prosessi ja työkalut
- Palvelumuotoilun menetelmät
- Käyttäjäkeskeinen palvelusuunnittelu

Oppimateriaalit

In addition to the materials provided by teacher: Stickdorn, Hormess, Lawrence, Schneider (2018): This Is Service Design Doing/www.thisisservicedesigndoing.com.

Opetusmenetelmät

Lessons
individual assignments
group assignments
tests (online, multiple choice)

Pedagogiset toimintatavat ja kestävä kehitys

Small group work and peer evaluation
Individual assignments
Learning diary

Opiskelijan ajankäyttö ja kuormitus

The course is 5 ETCS which corresponds 135 hour workload

Individual assignments 40
Tests 35
Group assignments 40
Learning diary 20

Arviointimenetelmät ja arvioinnin perusteet

Individual assignments
Group assignments
Tests

Hylätty (0)

Assignments missing (more than 50%)
Tests not done or failed

Arviointikriteerit, tyydyttävä (1-2)

Student knowledge about the principles of the service design.
Student understand the process and tools of service design.
Student can find information about service design and tools of service design.
Student can prepare documents.

Arviointikriteerit, hyvä (3-4)

Student knowledge about the principles of the service design and can communicate about it well. Student understand the process and tools of service design and can develop ideas in user oriented way.
Student can find information about service design and tools of service design. Student can prepare clear documents and justify ones answers. Student can follow the instructions, organize ones schedule and work independently and in team.
Student has done all the tests in level 3-4.

Arviointikriteerit, kiitettävä (5)

Student knowledge about the principles of the service design and can communicate about it well. Student understand the process and tools of service design and can develop ideas in user oriented way and justify her/his actions.
Student can find information about service design and tools of service design. Student can prepare clear documents and justify ones answers. Student can follow the instructions, organize ones schedule and work independently and in team.
Student has done all the tests in level 5.
All assignments are done with excellent quality and on time.