Sales and Customer Service (5 cr)
Code: KH00CB17-3001
General information
Enrollment
02.12.2021 - 21.01.2022
Timing
01.01.2022 - 30.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
16 - 50
Degree programmes
- Degree Programme in Professional Sales
Teachers
- Annika Karppelin
Groups
-
PMYYFS21
Objective
Having completed the course, the student is able to:
apply customer oriented thinking in sales processes
develop profitable customer relationships
use customer-oriented practices in service
Content
Customer oriented thinking
The significance of sales to the success of a firm
Sales Process
The customer´s buying behavior
Customer experience
Customer service
Evaluation scale
H-5