Demanding Customer Work / First-Line Management Training (10 cr)

Evaluation scale

Hyväksytty/Hylätty

Content scheduling

Ennen harjoittelun aloittamista opiskelijalla pitää olla suoritusmerkinnät asiakastyön projektiharjoittelusta sekä asiakastyön harjoittelusta.

Vaativan asiakastyön / lähijohtamisen harjoittelu on ajoitettu ryhmälle psosk22v keväälle 2024 seuraavaa aikataulua noudattaen:

to 18.1.2024 klo. 16-18 Harjoitteluun lähettäminen SAKE-tapaamisen yhteydessä / AL & SV

to 16.5.2023 klo 16-18 Harjoittelun väliohjaus tuutorryhmissä / AL & SV

to 30.5.2024 klo. 16-18 Harjoittelun purku tuutorryhmissä / AL & SV

Huom! Jaksolla ei ole omaa itslearning-alustaa, vaan käytössä on ryhmän Kotipesän harjoitteluprosessi -osio.

Muutokset mahdollisia jakson alkamiseen saakka.

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Student workload

Kevät 2024:
Harjoittelusuunnitelma (palautus Itsiin viimeistään 17.3.2024)
Harjoitteluraportti (palautus Soproon)
Työajanseurannan palautus ja kirjaus Soproon

Assessment criteria, approved/failed

Harjoittelun ja harjoittelutehtävien suorittaminen hyväksytysti

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.