Customer Oriented Service Development (5 cr)
Code: TH00BQ10-3003
General information
Enrollment
01.10.2022 - 01.10.2023
Timing
01.10.2022 - 01.10.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Master School
Teaching languages
- Finnish
Degree programmes
- Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
- Sini Eloranta
- Mervi Vuolas
Scheduling groups
- Vain avoimen AMK:n opiskelijoille (Tutkinto-opiskelija ilmoittaudu joka tapauksessa, toteutus ei ole vain avoimen opiskelijoille) (Size: 5. Open UAS: 5.)
Groups
-
YGEROK22V
Small groups
- For Open UAS students only
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· To manage customer-oriented service management
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service management
· service design as a development method
Evaluation scale
Hyväksytty/Hylätty