Service Provision (5 cr)
Code: TH00BP31-3004
General information
Enrollment
14.11.2022 - 22.01.2023
Timing
08.12.2022 - 14.03.2023
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
10 - 30
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Marion Karppi
- Anu Vaihekoski
- Ursula Hyrkkänen
Groups
-
YTEKES22V
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5