Service Provision (5 cr)
Code: TH00BP31-3004
General information
- Enrollment
- 14.11.2022 - 22.01.2023
- Registration for the implementation has ended.
- Timing
- 08.12.2022 - 14.03.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 1 cr
- Virtual portion
- 4 cr
- RDI portion
- 4 cr
- Mode of delivery
- Blended learning
- Unit
- Health and Well-being
- Teaching languages
- Finnish
- Seats
- 10 - 30
- Degree programmes
- Master of Management and Leadership in Health Care
- Teachers
- Marion Karppi
- Anu Vaihekoski
- Ursula Hyrkkänen
- Course
- TH00BP31
No reservations found for realization TH00BP31-3004!
Evaluation scale
H-5
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision