Sales and Customer Service (5 cr)
Code: KH00CB17-3002
General information
- Enrollment
-
02.12.2022 - 20.01.2023
Registration for the implementation has ended.
- Timing
-
01.01.2023 - 25.05.2023
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Campus
- Kupittaa Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Professional Sales
- Teachers
- Babi Lyrintzis
- Babi Lyrintzis
- Marjo Kumpula
- Groups
-
PMYYFS22Finacial Services
- Course
- KH00CB17
No reservations found for realization KH00CB17-3002!
Evaluation scale
H-5
Objective
Having completed the course, the student is able to:
apply customer oriented thinking in sales processes
develop profitable customer relationships
use customer-oriented practices in service
Content
Customer oriented thinking
The significance of sales to the success of a firm
Sales Process
The customer´s buying behavior
Customer experience
Customer service