Study Guide

Objective

After completing the course, the student is able to
-analyze processes in his/her field,
-apply the process improvement tools so that the customer requirements are considered
-conduct process improvement projects in his/her own field
-utilize different problem-solving tools
-define the main quality tools
-to lead and communicate the change project

Content

-Quantitative methods in process improvement
-Qualitative methods in process improvement
-Main Quality tools

Materials

Suggested article list on ItsLearning,

Sarah E. Burke and Rachel T. Silvestrini. The Certified Quality Engineer Handbook. ASQ Quality Press Milwaukee, Wisconsin 2017
Data Analysis and Design of Experiment:
Michael H. Herzog, Gregory Francis, Aaron Clarke. Understanding Statistics and Experimental Design - How to Not Lie with Statistics. Springer Open. 2019 ISBN 978-3-030-03498-6 ISBN 978-3-030-03499-3 (eBook) https://doi.org/10.1007/978-3-030-03499-3

Continuous Improvement Standards
and other materials provided by the lecturers.

Teaching methods

- Group assignments
- Individual assignments
- Learning diary

Exam schedules

no exams

International connections

Innovation pedagogy, flipped learning and team-based learning in student groups and presentations (substance and communication skills)
- Individual assignments
- Independent working and information retrieval from reference material

Completion alternatives

None.

Student workload

Total, average student work is about 133h. Webinars cover about 16h, all remaining in individual learning, assignment works including student group collaboration.

Introduction to the theme and terminology: pre-reading list + multiple choice test

Designing and implementing continuous framework and quality tools for your own business field or organization (or other institution, brand etc.)

Self-evaluation of learning and individual learning diary.

Content scheduling

Define the Continuous Improvement Framework
- Establish the quality tools for continuous improvement and problem-solving
- Evaluate critically the applying of quality tools in practice
- Quantitative methods in process improvement
- Qualitative methods in process improvement

Online lectures: 16 hours together (2 or 4 hours / day)

Further information

ItsLearning

Evaluation scale

H-5

Assessment methods and criteria

Assessment will be based on the individual and group assignments submitted in the itslearning course platform.
Grading of the course is done as follows:
Terminology multiple choice test
Participation for contact lessons
Individual assignment
Group work report and presentation
Personal Learning Diary
Course can be approved when all the assignments are passed at least with the minimum grade.

Assessment criteria, fail (0)

Quantity:
Assignments are not completed to an acceptable level.
Quality:
The minimum learning objectives are not met (see course description),
There is a lack of knowledge of academic conventions.

Assessment criteria, satisfactory (1-2)

Quantity:
Research, thinking, communication and reflection are acceptable
Quality:
Appear to grasp theory and have made a start in showing its applicability.
Knowledge of academic conventions is inadequate.

Assessment criteria, good (3-4)

Quantity:
Research, thinking, communication and reflection are good.
Quality:
General understanding of theory and application in real-life context
Knowledge of academic conventions is good, although there may be systematic minor errors.

Assessment criteria, excellent (5)

Quantity:
Mastery of theory and penetrating insights in real-life context
Quality:
Outstanding research, thinking, communication and reflection
Knowledge of academic conventions is excellent.