Study Guide

Objective

After completing the course, the student is able to
- define the evolution of quality management and its link to company strategy
- define and apply quality principles and a customer-centric approach
- apply main quality standards in her/his own business area
- understand the legal aspects of quality management in his/her field
- recognize future trends (e.g., sustainability) and implement them into the Quality Management/Leadership System
- facilitate quality training
- apply quality management to facilitate a positive company culture and teamwork

Content

- quality management and quality processes
- main quality standards
- EFQM
- sustainability
- soft skills
- customer-centric approach
- strategy basics

Materials

Material is provided in ItsLearning platform.

e-book:
Sarah E. Burke and Rachel T. Silvestrini. The Certified Quality Engineer Handbook. ASQ Quality Press
Milwaukee, Wisconsin 2017

ISO standards (SFS online)

Teaching methods

-On-line videos and lectures
-Independent exercises, quizzes
-Group assignments
-Individual assignments

Exam schedules

Grading is based on assignments.

International connections

-Team-based learning in student groups and presentations (substance and communication skills)
-Individual assignments
-Independent working and information retrieval from reference material
-Visitors´lectures (real cases and examples from industry)

Completion alternatives

None.

Student workload

Contact days and lectures: 16 hours = 4 x 4 hours (Online working)
There are four contact days:
26.1 8:00 – 12:00 Online
2.2. 8:00 – 12:00 Online
1.3. 10:30 – 14:30 Online
19.4 8:00 – 12:00 Online

Independent working (individually and in groups): approx. 119 h

Content scheduling

quality management and quality processes
- main quality standards
- EFQM
- sustainability
- soft skills
- customer-centric approach
- strategy basics

After completing the course, the student is able to
- define the evolution of quality management and its link to company strategy
- define and apply quality principles and a customer-centric approach
- apply main quality standards in her/his own business area
- understand the legal aspects of quality management in his/her field
- recognize future trends (e.g., sustainability) and implement them into the Quality Management/Leadership System
- facilitate quality training
- apply quality management to facilitate a positive company culture and teamwork

Further information

ItsLearning

Evaluation scale

H-5

Assessment methods and criteria

The grade will be consist of three assignments (Individual and group assignments)

Assessment of teacher, peer review and self- assessment are included.

Grading is F-5 (average of three assignments

Assessment criteria, fail (0)

Learning assignments have not been returned.

Assessment criteria, satisfactory (1-2)

The learning assignments have been completed according the instructions, but the content is limited in scope.

Assessment criteria, good (3-4)

The assignments have been completed in accordance with the instructions and the returned documents are good in content and scope. The source material has been utilized in the preparation of learning tasks.

Assessment criteria, excellent (5)

The learning assignments are excellent in quality and scope. They show a deep familiarity with the source materials as well as the ability to apply the learning things in an appropriate way.
The student has been actively looking for information, new solutions and perspectives.