Service Design (5 cr)
Code: 3011659-3007
General information
Enrollment
01.01.2023
Timing
30.03.2023 - 31.07.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Teaching languages
- Finnish
Teachers
- Riikka Kulmala
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää (Size: 20. Open UAS: 20.)
Small groups
- Open UAS quota. Please enroll without selecting this group
Objective
Having completed the course, the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
.
Content
- Principles and processes of service design
- Methods of service design
- User-centric service planning
Evaluation scale
H-5