Demanding Customer Work / First-Line Management Training (10 cr)

Evaluation scale

H-5

Content scheduling

KOSKEE PSOSTS22-RYHMÄN OPISKELIJOITA, JOTKA OVAT SAANEET HYVÄKSILUETTUA ASIAKASTYÖN HARJOITTELUN!

Syksyn avaus 13.9.2023 kello 12.00-15.00 ja harjoittelun info / KOKO RYHMÄ YHDESSÄ
Tutustu ennakkoon Messin Asiakastyön harjoitteluohjeeseen ennen tapaamista ja kirjaudu Sun Harkka- harjoitteluohjelmaan.

- ke 22.11.2023 klo 14.00 -16.00 harjoittelun väliohjaus omissa tuutor-ryhmissä oman opettajan johdolla.

- pe 15.12. klo 9.00- 11.00 Kampuksella harjoittelun loppupalaute omissa tuutor-ryhmissä ja lukukauden päätös KOKO RYHMÄ klo 11-12 ja tämän jälkeen yhteinen lounas halukkaille.

KEVÄT 2024

3.5. 8.00-9.30 Harjoittelun väliohjaus Zoom

30.5. 14.00-16.00 Harjoittelun loppupalaute, lähitapaaminen (verkko-osallistuminen mahdollista, jos harjoittelupaikka on muualla kuin Turussa)

Lisäksi oman opettajatuutorin kanssa sovitaan henkilökohtainen ohjauskeskusteluaika.

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.