Human Resources and Competence Development as Competitive Advantage (5 op)
Toteutuksen tunnus: KH00BY77-3001
Toteutuksen perustiedot
- Ilmoittautumisaika
-
01.06.2023 - 05.09.2023
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
05.09.2023 - 07.11.2023
Toteutus on päättynyt.
- Opintopistemäärä
- 5 op
- Lähiosuus
- 3 op
- Virtuaaliosuus
- 2 op
- Toteutustapa
- Monimuoto-opetus
- Yksikkö
- Tekniikka ja liiketoiminta
- Opetuskielet
- englanti
- Paikat
- 16 - 30
- Koulutus
- Liiketalouden koulutus
Arviointiasteikko
H-5
Sisällön jaksotus
Human Resource Management and Development
Strategic Management and HRM
Leadership key concepts
Leadership and employees' competence development
Orientation of new employees
Destination Level Management
Challenges in Hospitality Industry
Tavoitteet
Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts
Sisältö
- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters
Oppimateriaalit
Dessler, Gary (2019). Human Resource Management, 16th edition, Harlow: Pearson Education.
OR
Dessler, Gary (2017). Human Resource Management, 15th edition, Harlow: Pearson Education. (available online in FINNA)
Johnston, Clark and Shulver. 2012. Service Operations Management. Improving Service Delivery. 4th edit. Pearson. e-book, available online in FINNA. Chapters:
And additional reading materials in Itslearning
Opetusmenetelmät
Flipped Learning, learning circles, case studies
Tenttien ajankohdat ja uusintamahdollisuudet
There is no exam for this course.
Kansainvälisyys
The student studies most of the concepts at home (individual assignments and team assignment). Important parts of the contact sessions are used to work on case studies.
Toteutuksen valinnaiset suoritustavat
Make sure to contact the teachers within August about it. To be agreed with the teachers before the course starts.
Opiskelijan ajankäyttö ja kuormitus
Contact lessons: 25h
Studying reading materials ~ 30/50h
Working on assignments and peer reviews ~ 40-60h
Lisätiedot
Attendance in class is compulsory as we will do case studies and workshops in class.