Communication and Cultural Sensitivity in Service Encounters (5 op)
Toteutuksen tunnus: 3011585-3008
Toteutuksen perustiedot
Ilmoittautumisaika
01.06.2023 - 03.09.2023
Ajoitus
01.08.2023 - 31.12.2023
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Tekniikka ja liiketoiminta
Toimipiste
Lemminkäisenkatu
Opetuskielet
- Englanti
Paikat
16 - 40
Koulutus
- Liiketalouden koulutus
Opettaja
- Annika Karppelin
Ryhmät
-
VaihtoS23YrmyVaihtoS23Yrmy
-
PMMWES22Myyntityö, matkailu ja wellness liiketoimintana, S22
- 08.09.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 15.09.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 22.09.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 29.09.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 06.10.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 27.10.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 03.11.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 10.11.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 17.11.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 24.11.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
- 01.12.2023 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3008
Tavoitteet
After completing the course the student
- Knows the various theoretical frameworks on culture and cultural differences
- Understands the challenges in managing and working in a multicultural environment
- Is able to interact and communicate with customers from different cultural backgrounds
Sisältö
Cultural frameworks, awareness and identity
Organizational and service culture
Intercultural communication skills
Leadership skills in multicultural environment
Arviointiasteikko
H-5