Customer Relationship Management Systems (5 cr)
Code: 3101108-3003
General information
- Enrollment
- 02.12.2019 - 15.02.2020
- Registration for the implementation has ended.
- Timing
- 01.01.2020 - 31.07.2020
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Campus
- Kupittaa Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Professional Sales
- Teachers
- Jukka Rantala
- Groups
-
LEMMODYRMYMyynninJohtaminenPMYYNS18LEMMODYRMYMyynninJohtaminenPMYYNS18
- Course
- 3101108
No reservations found for realization 3101108-3003!
Evaluation scale
H-5
Objective
The student is able:
- to use the CRM software
- to evaluate how CRM systems are connected in company's enterprise resource planning systems
- to make proposals for the development of information systems
- to use constantly changing software
- to judge the need for continuous learning of software
Content
CRM software as a sales support
CRM system as part of the ERP system
Case