Service Design (5 cr)
Code: KH00CE21-3004
General information
- Enrollment
-
01.06.2024 - 27.09.2024
Registration for the implementation has ended.
- Timing
-
27.09.2024 - 29.11.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 4 cr
- Virtual portion
- 1 cr
- Mode of delivery
- Blended learning
- Unit
- Engineering and Business
- Campus
- Kupittaa Campus
- Teaching languages
- English
- Seats
- 0 - 50
- Degree programmes
- Degree Programme in Business
- Teachers
- Janne Granfors
- Telle Tuominen
- Course
- KH00CE21
Realization has 9 reservations. Total duration of reservations is 35 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Wed 25.09.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A317
Teoriatila
|
|
Fri 04.10.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
ICT_B1026_Gamma
GAMMA
|
|
Fri 11.10.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A306
Teoriatila
LEM_B166 Kullervo |
|
Fri 25.10.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A313
Teoriatila
LEM_B166 Kullervo |
|
Fri 01.11.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A306
Teoriatila
LEM_A317 Teoriatila |
|
Fri 08.11.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A308
Teoriatila
LEM_A312 Teoriatila |
|
Fri 15.11.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A308
Teoriatila
LEM_B163 Vellamo muunto |
|
Fri 22.11.2024 time 08:00 - 12:00 (4 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A308
Teoriatila
LEM_B163 Vellamo muunto |
|
Fri 29.11.2024 time 08:00 - 11:00 (3 h 0 min) |
Service Design KH00CE21-3004 |
LEM_A308
Teoriatila
LEM_A314 Teoriatila |
Evaluation scale
H-5
Content scheduling
The course starts during the week 39 and ends in the week of 49.
Content of the study unit:
- Service design concept and terminology
- Principles and processes of service design
- Methods and tools of service design
Objective
After completing the course the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
Content
- Principles and processes of service design
- Methods of service design
- User-centric service planning
Materials
Literature:
- Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media.
- Morelli, N., de Götzen, A. & Simeone, L. 2021. Service Design Capabilities. Cham, Switzerland. Springer Series in Design and Innovation.
- Stickdorn, M., Hormess, M.E., Lawrence, A., Schneider, J. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media. (www.thisisservicedesigndoing.com)
Lecture materials shared by the teacher
Articles
Teaching methods
Lectures
Individual assignment
Group work
Project work
Presentations
Project report
Self- and peer evaluation
Exam schedules
There is no exam.
International connections
Innovation pedagogy
Group work
Project work
Completion alternatives
None.
Student workload
The course is 5 ECTS of which corresponds to 135 working hours.
Division of workload:
Contact lessons: 36 h
Distant studies: 99 h
- Service design project: 87 h
- Individual assignment: 10 h
- Self- and peer evaluations: 2 h
Further information
Itslearning and email.