Human Resources and Competence Development as Competitive Advantage (5 cr)
Code: KH00BY77-3002
General information
- Enrollment
-
02.08.2024 - 31.08.2024
Registration for the implementation has ended.
- Timing
-
01.09.2024 - 31.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Campus
- Kupittaa Campus
- Teaching languages
- English
- Seats
- 0 - 35
- Degree programmes
- Degree Programme in Professional Sales
- Teachers
- Annika Karppelin
- Course
- KH00BY77
Realization has 10 reservations. Total duration of reservations is 30 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 19.09.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 26.09.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 03.10.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 10.10.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 24.10.2024 time 11:00 - 14:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Tue 29.10.2024 time 13:00 - 16:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 07.11.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 14.11.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 21.11.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
|
Thu 28.11.2024 time 12:00 - 15:00 (3 h 0 min) |
Human Resources and Competence Development as Competitive Advantage KH00BY77-3002 |
LEM_B163
Vellamo muunto
|
Evaluation scale
H-5
Content scheduling
Strategic Management and HRM in Service Industries
Leadership versus management on operational level
Employees' competence development
Recruiting and Orientation of new employees
Use of Technology in Services Encounter
Objective
Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts
Content
- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters
Materials
Dessler, Gary (2019). Human Resource Management, 16th edition, Harlow: Pearson Education.
OR
Dessler, Gary (2017). Human Resource Management, 15th edition, Harlow: Pearson Education. (available online in FINNA)
Johnston, Clark and Shulver. 2012. Service Operations Management. Improving Service Delivery. 4th edit. Pearson. e-book, available online in FINNA. Chapters:
And additional reading materials in Itslearning
Teaching methods
Flipped Learning, learning circles, case studies
Exam schedules
There is no exam for this course.
International connections
The student studies most of the concepts at home (individual assignments and team assignment). Important parts of the contact sessions are used to work on case studies.
Completion alternatives
Make sure to contact the teachers within August about it. To be agreed with the teachers before the course starts.
Student workload
Contact lessons: 25h
Studying reading materials ~ 30/50h
Working on assignments and peer reviews ~ 40-60h
Further information
Attendance in class is compulsory as there are case studies and workshops in class.