Communication and Cultural Sensitivity in Service Encounters (5 op)
Toteutuksen tunnus: 3011585-3010
Toteutuksen perustiedot
Ilmoittautumisaika
02.08.2024 - 03.09.2024
Ajoitus
01.09.2024 - 31.12.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Tekniikka ja liiketoiminta
Toimipiste
Kupittaan kampus
Opetuskielet
- Suomi
Paikat
0 - 57
Opettaja
- Annika Karppelin
Ryhmät
-
PLMWES23PLMWES23 Liiketalous, matkailu ja wellness liiketoimintana, S23
-
VaihtoS24YrmyVaihtoS24Yrmy
- 03.09.2024 13:00 - 16:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 12.09.2024 08:30 - 11:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 20.09.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 27.09.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 04.10.2024 13:00 - 16:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 11.10.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 25.10.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 28.10.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 08.11.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 15.11.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 22.11.2024 12:00 - 15:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
- 29.11.2024 12:00 - 16:00, Communication and Cultural Sensitivity in Service Encounters 3011585-3010
Tavoitteet
After completing the course the student
- Knows the various theoretical frameworks on culture and cultural differences
- Understands the challenges in managing and working in a multicultural environment
- Is able to interact and communicate with customers from different cultural backgrounds
Sisältö
Cultural frameworks, awareness and identity
Organizational and service culture
Intercultural communication skills
Leadership skills in multicultural environment
Arviointiasteikko
H-5